The following terms and conditions will apply to all bookings. We ask that you take a moment to read them prior to making a reservation. Please pay attention to our payment and cancellation policies as well as the other terms and conditions marked in bold in this document. In these terms and conditions, which apply to all reservations, the following words shall mean:
“Agreement” means your reservation confirmation read together with these Terms &
“Guest” means the person who will be accommodated at the Athens Stay ;
“Accommodation” means Athens Stay Group;
“Terms and Conditions” means the terms and conditions of stay contained herein.
By signing the Registration Card or/and your online consent for making a reservation, the
Guest agrees that has been informed about the Accommodation’s applied Terms and Conditions.
Reservations must be made in advance. Quotations for accommodation will be based on availability as at the date and time of quoting.
Guests will receive a reservation confirmation, in writing, once the reservation has been secured via payment of a deposit or presentation of a travel voucher (for all bookings made through a travel agent or tour operator).
CHARGES, DEPOSIT AND PAYMENT
Rates quoted by Athens Stay are expressed inclusive of VAT. Rate lists for additional items,
such as housekeeping service and parking, are available on request or are displayed at the
relevant location within the Accommodation.
The method of payment depends on the choice of reservation type and the respective
payment terms may vary depending on the type of reservation.
The Guest is entitled to pay the accommodation amount to the Accommodation Provider for
the entire accommodation upon arrival at the place of accommodation and for any further
requirements or costs incurred by the Guest at the Accommodation, either in cash or by
credit card, or to pre-authorize the payment card. If the deposit has already been paid to
secure the reservation, the Guest pays the accommodation balance to the full amount upon
arrival at the accommodation. Actual costs are usually payable in the local currency of the
accommodation in accordance with the appropriate reservation process. Alternative currency
prices are indicative and are used to estimate and weigh costs, they are based on current
exchange rates and are subject to fluctuation.
The Guest is obliged to pay the rate for accommodation and provided services in
accordance with the valid rate list, but at the latest on the day of the end of the stay on the
basis of the presentation of the account, together with the statement of the deposits provided
by the Guest, unless otherwise confirmed in a written form by the Accommodation and the
Guest (e.g.receipt payment).
If the credit card does not have sufficient funds to complete the selected reservation, then
such reservation is canceled and therefore invalid. The same applies if the Guest credit card
has an invalid expiry date or the expiry date expires before the date of arrival at the
accommodation selected at the time of the reservation.
By completing the reservation, the Guest entitles the Accommodation to withdraw the
outstanding amount of the cancellation fee from the credit card provided, as stated above.
Reservations must be secured by payment of the accommodation costs or by way of
a travel voucher (for reservations made via tour agents or tour operators). Payment may be
made via electronic funds transfer (into the bank account shown on the proforma) or credit
card. We accept MasterCard and Visa.
Should a person fail to pay such deposit or present a travel voucher by the due date, the
Accommodation may treat the reservation as having been cancelled without further notice.
CANCELLATIONS AND NON-ARRIVALS
Cancellations to any reservations must be made in writing. The Guest shall be liable for and
pay to Athens Stay a cancellation fee, the amount as described by the Athens Stay at the
time of reservation confirmation.
All rooms that have been confirmed will be held for the first night on the scheduled date of
arrival at which time the Athens Stay may re-let the apartment without further notice, unless
notified of a late arrival.
MODIFICATIONS TO BOOKINGS
Modifications to any reservations must be made in writing. No amendments are guaranteed
until written confirmation is provided by Athens Stay. Rate variations may apply, depending
on the nature of the change.
PUBLIC PARKING AND REST OF AREAS
The Accommodation is not responsible for theft or damage to motor vehicles left in the public
car parks of the Accommodation. The Accommodation advises Guests to make sure that the
car is properly locked and secure. Also recommends not leaving personal belongings in the
car. The Accommodation is not responsible for third party damages caused by the Guest in
the car parks.
The Guest is obliged to behave in such a way as to prevent damage to health, property,
nature and the environment.
The Accommodation is not responsible for any damage caused by the Guest outside the
premises of the Accommodation.
CHECK IN AND CHECK OUT POLICIES
Check In: 15:00 Hrs
Check Out: 11:00 Hrs
The Accommodation is entitled to accommodate a Guest or visitor who duly subscribes in
accordance with these conditions. On arrival at the Accommodation reception (check-in), the
client will provide a proof of identity (ID card, passport or driving license) to the authorized
employee of the Accommodation onsite or online.
The Guest is entitled to fill in and send the registration card at the reception or online,
according to the Greek Law, as amended, all the required data must be presented truthfully
and completely by the Guest.Fail to do so, the reservation will be treated as a ‘’non-show’’.
Requests for early check-in & late check-out will be handled based on Accommodation
availability at the time of check-in (an additional fee is payable for guaranteed late check-
Athens Stay can accommodate guest luggage complimentary in a secure location until the
apartment is ready.
Should you need to confirm an earlier arrival than the Accommodation’s standard check-in
time or a departure later than noon, please contact the Accommodation directly in advance.
If you plan to arrive earlier than the Accommodation’s check-in time and want to guarantee
that you would be able to check into your room upon arrival, we would advise you to reserve
the night prior to the date of arrival.
Exceeding check-out times without notifying Athens Stay’s staff in advance can result in
extra charges, including, but not limited to, late check-out fees and/or an extra night’s
charges being applied to your bill.
The apartment is provided to the Guest clean linen, towels, blankets, pillows and pillow
cases. The Guest is responsible for the basic cleaning of the apartment during the stay. For
stays of 3 nights or more, free cleaning and changing of clothing and towels is provided
every 3 days. Customers who want extra cleaning can schedule it with Athens Stay at an
additional cost, according to the Athens Stay’s pricelist. The final cleaning will be done by
AthensStay. The cost of the final cleaning is included in the rate. In case that the Guest does
not deliver the apartment according to the above mentioned cleaning criteria, extra charges
may apply that will be retrieved from the “noise and damage deposit”.
Children and infants of all ages are accepted.The Guest is not allowed to leave children
without adult supervision in the Accommodation.
DAMAGE TO OR REMOVAL OF PROPERTY
Guests will be responsible for any damage caused to the Accommodation or any furnishings,
fittings and equipment therein by any act or omission of the Guest, his/her invitees,
subcontractors or guests. Should this damage come to light after the guest has departed,
Athens Stay reserves the right to make a charge to the Guest’s credit or debit card.
Athens Stay reserves the right to charge Guests the cost of replacing any items that are
removed from the Accommodation by them without consent. The charge will be the full
replacement amount of the missing item.
Accommodation reserves the right to take action against any Guest found to have tampered
/interfered with any fire detection equipment throughout the hotel, including detector heads in
public areas and bedrooms, break glass points and fire extinguishers. Guests found to have
tampered with any fire detection or firefighting equipment will be charged with any costs
incurred by the Accommodation due to their actions and additionally may be asked to leave
Should the fact that fire fighting or detection equipment had been tampered with come to
light after the guests has departed the Accommodation reserves the right to make a charge
to the Guest’s credit or debit card.
To secure that, a “noise and damage deposit” applies in all bookings. The amount of “noise
and damage deposit” is 150.00 EUR. It is payable at the time of reservation and it is
refunded at the check-out time after the proper delivery of the apartment from the Guest.
If the Accommodation staff find any personal effects, goods left behind by a Guest or any
other lost property, Accommodation will retain such items and if an item is not reclaimed with
the 3 months of the Guest’s departure it will be disposed of by the Accommodation at its
Accommodation reserves the right to judge acceptable levels of noise or behavior of the
Guest or invitees of the Guest who must take all steps necessary for corrective action as
requested by the Accommodation. In the event of failure to comply with management’s
request, the Accommodation may terminate a reservation or a function immediately without
being liable for any refund or compensation.
The Accommodation cannot accommodate guests under the influence of alcohol or/and any
narcotic and psychotropic substances.The Accommodation is entitled to immediately cancel
the accommodation of the Guest without any compensation towards to the Guest(s).
The Accommodation cannot accommodate guests for aggressive/insultive verbal,non-verbal
or physical behaviour at the check-in,during their stay and on check-out day.
The Accommodation is entitled to immediately cancel the accommodation of the Guest
without any compensation towards to the Guest(s).
It is the policy of the Accommodation not to discriminate on the grounds of race, color,
nationality, sex,marital status, age, ethnic origin or disability and as a responsible host we
believe that we have a duty to our guests to protect them from inappropriate behavior. The
Guest, its employees, guests and sub-contractors engaged by or on behalf of the Guest are
expected to adhere to this policy and the Accommodation may, without incurring any liability
to the Guest, immediately remove from the Accommodation any person(s) offending against
this policy. Should any actions by a Guest be deemed inappropriate by the Property
Manager, or if any inappropriate behavior is brought to the attention of the Property
Manager, the Accommodation reserves the right, after any allegations have been
investigated, to take action against the Guest.
Guests who revise/reduce confirmed apartment requirements are required to provide
adequate notice (prior to planned arrival) as per amendment policy given below, to avoid
forfeiting full payment for the number of apartments committed as per the reservations
The number of guests accommodated in any apartments will be strictly limited and applied
as stated on the reservation confirmation. Limitations have been established for
health, safety and operational reasons and are at the sole discretion
of Accommodation. Guests agree that if the numbers of occupants attempting to check into
the Accommodation are in excess of the confirmed reservation, we will not be held
responsible nor be expected to accept additional numbers.
To avoid disputes at check in, please carefully scrutinize the reservation confirmation
provided, which clearly states dates, rates and number of guests. We will always attempt to
accommodate changes and the needs of our guests, but cannot be held responsible for
accommodation requirements that do not agree with the reservation confirmation that has
Should the guests’ party fail to check in as a result of dispute concerning amendments to a
confirmed reservation or because of excess in numbers of guests, the reservation will be
treated as a “no show” and no refund will be applicable.
The Guest is obligated to respect the other Guests wellbeing by respecting the silent hours
that starts at 10:00 PM and ends at 08:00 AM the next day- every day. To secure that, a
“noise and damage deposit” applies in all bookings. The amount of “noise and damage
deposit” is 150.00 EUR. It is payable at the time of reservation and it is refunded at the
check-out time after the proper delivery of the apartment from the Guest.
Not suitable for people with physical disabilities.
AVAILABILITY AND USE OF FACILITIES AND OUTSIDE SERVICES
Accommodation will do its best to ensure that all facilities listed at the Accommodation will
be available during your stay. However, we cannot guarantee that they will be available as
maintenance and other work may be necessary from time to time.
Prior consent of the Accommodation must be received for any entertainment, beauty or other
services contracted by the Guest outside of the Accommodation. The Accommodation may
refuse or grant its consent at its absolute discretion without being liable to the Guest for such
The Guest shall use the premises for accommodation purposes only and for no other
purpose without Athens Stay’s prior written consent. It is prohibited to use the apartments
and all Athens Stay’s premises as a place for gambling, brothel, club or any other illegal
occupations, actions and activities.
The Guest, if engaging the services of persons outside the employ of the Accommodation,
shall indemnify the Accommodation against any loss of or damage to property or death or
illness of or injury to any person(s) and against all claims, demands, proceedings and
damages arising as a result thereto.
The Accommodation may in its absolute discretion refuse access to any third party service
provider in appropriate circumstances.
Pets are not allowed within Accommodation premises. Only service dogs are allowed.
NO SMOKING POLICY
Smoking is strictly prohibited in all apartments or public areas of the Accommodation
including elevators, corridors and lobby area.Smoking is permitted on the balconies and all
open area public areas.
A ban and cleaning fee charges may occur on smoking and the use of any narcotic and
psychotropic substances in the Accommodation. In the case of breach of the smoking ban
or/and use of any narcotic and psychotropic substances on the premises of the
Accommodation, the Accommodation is entitled to charge a contractual fine of 75 Euros.
Further, the Accommodation is entitled to inform the Local Police Department and
immediately cancel the accommodation of the Guest who violated this ban without any
compensation towards to the Guest(s).
A valid credit card guarantee,deposit or prepayment is required at the time of reservation.
MasterCard and Visa credit cards are accepted as a guarantee.
All warranties, conditions and other terms implied by statute or common law are, to the
fullest extent permitted by law, excluded from this Agreement.
The Accommodation shall have no liability to the Guest and/or the Guest’s invitees, visitors,
employees, subcontractors or invitees for any special, indirect, consequential loss or
damage. Accommodation total liability shall, wherever permitted by law, be limited to the
value of this Agreement.
The Guest shall indemnify the Accommodation against any/all liability and any claims,
proceedings or damages resulting or arising from or by the reservation, function, the Guest,
his/her invitees,visitors or any service provider engaged by the Guest.
Guests are encouraged to lock their apartments at all times unattended. Guests should take
note that the Accommodation does not accept responsibility whatsoever for theft from the
Accommodation premises or from apartments in the Accommodation. The Guest is advised
to have and is responsible for insurance to cover loss of baggage, personal belongings and
The Guest shall be responsible for any damage caused to the apartments, furnishings,
utensils and equipment therein caused by or attributable to any act, omission, default or
neglect of the Guest, his/her invitees, visitors or service providers engaged by the
Accommodation and will pay to the Accommodation on demand the amount required to
make good or remedy any such damage. For the purpose of this clause, acts or omissions of
the guests, invitees, employees and/or subcontractors shall be deemed acts of the Guest.
Accommodation shall not be in breach of this Agreement if it does not provide the services
under this Agreement, and it shall be entitled to cancel a reservation if it is no longer able to
provide the accommodation, due to one or more of the following circumstances:
1. any part of the Accommodation is closed due to fire, alteration or redecoration by order of
any public authority or any reason beyond the Accommodation’s control;
2. there is a failure to supply the Accommodation with gas, electricity or water outside of the
3. the Accommodation is unable to fulfill the reservation as a result of industrial action by its
staff or one of its suppliers;
4. fire, lightning, explosion, riot or civil commotion, malicious damage, storm, tempest,
flood, burst pipes, earthquakes, or impact resulting in the Accommodation being unable to
provide the reserved facilities;
5. the Accommodation or any part thereof is designated for alternate use.
If any one of the events above occurs Accommodation will do its best to avoid any
inconvenience and will return any payments made.
CANCELLATION BY ACCOMMODATION
The Accommodation shall be entitled to cancel any reservation immediately if a Guest is in
arrears with payment to the Accommodation, or if a Guest becomes insolvent or has an
administrator appointed over his/her affairs, or if Guest breaches any of the other of these
Terms and Conditions.
If the Accommodation cancels the reservation for reasons other than as set out in these
Terms and Conditions, then it will use its reasonable endeavors to provide alternative
facilities to the Guest at another Accommodation similar or comparable standard subject to
such facilities being available.
AIRPORT TRANSFERS AND TOURS
Airport Transfers and Tours can be arranged via our website when confirming your reservation.
Should you wish to make transportation or/and tour arrangements after confirming your
reservation, contact us via firstname.lastname@example.org quoting your confirmation number
and flight arrangements in case of airport transfer or in case of a tour, the name of the tour.
We will contact you by return to make the necessary arrangements. Alternatively you can
call us direct.
Payments for airport transfers will be prepaid at the Accommodation. Tours will be paid at
the company tour directly and cannot be processed by the Accommodation.
We do not intend to nor do we seek to receive information from minors. If a child has
provided us with personal information without parental or guardian consent, the parent or
guardian should email us to remove the information and unsubscribe them from any
promotional contact opportunities. As we cannot distinguish the age of persons who access
For security reasons, a camera system is used in the corridors and common areas of the
Accommodation. The use of recordings is regulated by applicable laws on the protection of
Employees of the Accommodation are not entitled to provide any information about the
accommodated clients to third parties (except for police officers after their legitimation and
demonstration of the merits of requesting such data) or to allow a third party to visit the client
without his/her consent.
Accommodation reserves the right to deduct any sums owed to it by the Guest and the
exercise of such right shall be without prejudice to any other rights which the
Accommodation may have in terms of this Agreement or in law.
The Agreement will be construed in accordance with Greek law and the Guest agrees to
submit to the non-exclusive jurisdiction of the courts in Athens,Greece.
Any notice or invoice hereunder shall be duly served on either party if delivered to their last
No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf
of,each of the parties.
Failure to exercise, or any delay in exercising, any right or remedy provided under this
Agreement by law to Accommodation shall not constitute a waiver of that (or any other) right
or remedy, nor shall it precluded or restrict any further exercise of that (or any other) right or
FEEDBACK AND COMPLAINTS
We are happy to receive your feedback, which you agree Accommodation is free to use
without cost to reproduce, disclose and/or distribute without limitation and for any purpose
whatsoever including opinions, recommendations and know-how. We assure you of our
prompt attention to resolve any complaints regarding reservations, cancellations, requested
refunds etc if the complaint has been received within 03 days of the occurrence of the event
giving rise to the complaint.
In the event that a Guest has a complaint during his/her stay at the Accommodation, he/she
must bring it to the attention of Accommodation management as soon as possible to allow
the Accommodation the opportunity to address the issue during your stay.